Developer Advocate

5 days ago

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Unlayer (YC W22)

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💰 Seed Round on 2022-04

Description

• Create and maintain technical documentation, tutorials, and sample code for Unlayer's APIs and SDK. • Engage with the developer community through forums, social media, and events to promote Unlayer's products and gather feedback. • Develop and deliver technical presentations, workshops, and webinars to educate internal teams and developers on Unlayer's capabilities. • Collaborate with the product team to incorporate developer feedback into future product roadmaps. • Assist in troubleshooting and resolving developer issues. • Diagnose and troubleshoot software issues reported by customers, including but not limited to user interface problems, integration issues, and API errors. • Provide clear and concise instructions to coworkers and customers on how to resolve technical issues, both independently and through guided troubleshooting sessions. • Collaborate with the engineering and product teams to escalate complex issues and provide feedback on product improvements and enhancements. • Develop and maintain technical documentation, knowledge base articles, and FAQs to empower coworkers and customers to self-serve and reduce support inquiries.

Requirements

• 3+ years of experience in software development, preferably in web technologies. • Advanced understanding of HTML, CSS, Javascript & SDK. • Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical users. • Ability to remain calm and professional in challenging situations. • Strong problem-solving skills and attention to detail. • Experience with public speaking and presenting technical concepts to diverse audiences. • Passion for developer tools and email marketing technologies. • Must be able to work EST or CST hours. • Associate’s or bachelor’s degree in Computer Science, Information Technology, or related field. • Experience with email design and development. • Understanding of Vanilla JS, Vue, Angular and React a plus. • Previous experience in a developer relations or advocacy role. • Contributions to open-source projects. • Familiarity with customer support software (ie: Intercom) and ticketing systems is a plus.

Benefits

• Competitive market salary. • Annual increments and performance-based bonuses. • Comprehensive medical insurance for employees, spouses, and children. • Learning and development allowance. • Provident fund and EOBI. • Remote work • Health and Fitness Allowance. • Collaborative work environment with regular recreational activities such as monthly dinners and family events.