IT Support Specialist

4 days ago

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Unreal Staffing, Inc

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Unreal Engine • unreal engine developers • Game Development

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Description

• Are you passionate about solving technical problems and providing outstanding support to users? • Do you enjoy helping people navigate IT issues and making technology easier to use? • If you’re ready to be the go-to person for technical assistance, our client has the perfect role for you. • We’re looking for an IT Support Specialist (aka The Tech Problem Solver) to assist users with technical issues, troubleshoot systems, and maintain smooth IT operations. • As an IT Support Specialist at our client, you’ll work directly with users to resolve technical issues, support hardware and software troubleshooting, and help maintain efficient IT services. • Your role will be essential in ensuring that all users have the technical support they need to perform at their best. • Key Responsibilities: • Provide Frontline Technical Support: • Respond to support requests via phone, email, and in person, resolving issues related to hardware, software, and network connectivity. • You’ll act as the first point of contact for IT assistance. • Troubleshoot Hardware and Software Issues: • Diagnose and fix problems with computers, mobile devices, printers, and other tech equipment. • You’ll resolve software conflicts, operating system errors, and connectivity issues to ensure a smooth user experience. • Assist with User Account Management: • Set up and manage user accounts, permissions, and access controls. • You’ll support new user onboarding and manage security settings, such as password resets and access requests. • Maintain and Update IT Documentation: • Document troubleshooting steps, solutions, and recurring issues for team reference. • You’ll help build a knowledge base that enables quicker, consistent resolutions. • Conduct IT Training and Best Practices: • Provide training sessions or one-on-one support to educate users on IT best practices, software usage, and troubleshooting tips. • You’ll empower users to navigate common tech challenges independently. • Monitor and Manage IT Systems and Equipment: • Track and maintain inventory of IT equipment, software licenses, and user devices. • You’ll ensure that systems are up-to-date and functioning correctly. • Support Network and Connectivity Issues: • Troubleshoot basic network issues, including Wi-Fi and VPN connectivity. • You’ll assist with maintaining network performance for remote and on-site users.

Requirements

• Required Skills: • Technical Troubleshooting and Problem Solving: Experience in diagnosing and resolving hardware, software, and connectivity issues. • Customer Service and Communication Skills: Excellent communication skills for delivering support to users with varying technical knowledge levels. You’re skilled at explaining technical information in a clear, user-friendly way. • Operating Systems Knowledge: Proficiency with Windows and macOS, and familiarity with mobile operating systems. You know your way around configurations and settings for each platform. • Documentation and Organizational Skills: Strong ability to document solutions, track issues, and maintain organized records for consistency and efficiency. • Networking Fundamentals: Basic understanding of network concepts, including IP configuration, Wi-Fi, and VPNs. • Educational Requirements: • Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent experience in IT support. • Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are advantageous. • Experience Requirements: • 1-3 years of experience in IT support or technical helpdesk, with a track record of resolving technical issues effectively. • Familiarity with support ticketing systems like Zendesk, Freshdesk, or ServiceNow is beneficial. • Experience with remote support tools (e.g., TeamViewer, AnyDesk) is a plus.

Benefits

• Health and Wellness: Comprehensive medical, dental, and vision insurance plans with low co-pays and premiums. • Paid Time Off: Competitive vacation, sick leave, and 20 paid holidays per year. • Work-Life Balance: Flexible work schedules and telecommuting options. • Professional Development: Opportunities for training, certification reimbursement, and career advancement programs. • Wellness Programs: Access to wellness programs, including gym memberships, health screenings, and mental health resources. • Life and Disability Insurance: Life insurance and short-term/long-term disability coverage. • Employee Assistance Program (EAP): Confidential counseling and support services for personal and professional challenges. • Tuition Reimbursement: Financial assistance for continuing education and professional development. • Community Engagement: Opportunities to participate in community service and volunteer activities. • Recognition Programs: Employee recognition programs to celebrate achievements and milestones.