IT Support Specialist
November 11
Description
Are you passionate about solving technical problems and providing outstanding support to users? Do you enjoy helping people navigate IT issues and making technology easier to use? If you’re ready to be the go-to person for technical assistance, our client has the perfect role for you. We’re looking for an IT Support Specialist (aka The Tech Problem Solver) to assist users with technical issues, troubleshoot systems, and maintain smooth IT operations. As an IT Support Specialist at our client, you’ll work directly with users to resolve technical issues, support hardware and software troubleshooting, and help maintain efficient IT services. Your role will be essential in ensuring that all users have the technical support they need to perform at their best. Key Responsibilities: • Provide Frontline Technical Support: • Troubleshoot Hardware and Software Issues: • Assist with User Account Management: • Maintain and Update IT Documentation: • Conduct IT Training and Best Practices: • Monitor and Manage IT Systems and Equipment: • Support Network and Connectivity Issues:
Requirements
Technical Troubleshooting and Problem Solving: Experience in diagnosing and resolving hardware, software, and connectivity issues. Customer Service and Communication Skills: Excellent communication skills for delivering support to users with varying technical knowledge levels. You’re skilled at explaining technical information in a clear, user-friendly way. Operating Systems Knowledge: Proficiency with Windows and macOS, and familiarity with mobile operating systems. You know your way around configurations and settings for each platform. Documentation and Organizational Skills: Strong ability to document solutions, track issues, and maintain organized records for consistency and efficiency. Networking Fundamentals: Basic understanding of network concepts, including IP configuration, Wi-Fi, and VPNs. Educational Requirements: Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent experience in IT support. Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are advantageous. Experience Requirements: 1-3 years of experience in IT support or technical helpdesk, with a track record of resolving technical issues effectively. Familiarity with support ticketing systems like Zendesk, Freshdesk, or ServiceNow is beneficial. Experience with remote support tools (e.g., TeamViewer, AnyDesk) is a plus.
Benefits
Health and Wellness: Comprehensive medical, dental, and vision insurance plans with low co-pays and premiums. Paid Time Off: Competitive vacation, sick leave, and 20 paid holidays per year. Work-Life Balance: Flexible work schedules and telecommuting options. Professional Development: Opportunities for training, certification reimbursement, and career advancement programs. Wellness Programs: Access to wellness programs, including gym memberships, health screenings, and mental health resources. Life and Disability Insurance: Life insurance and short-term/long-term disability coverage. Employee Assistance Program (EAP): Confidential counseling and support services for personal and professional challenges. Tuition Reimbursement: Financial assistance for continuing education and professional development. Community Engagement: Opportunities to participate in community service and volunteer activities. Recognition Programs: Employee recognition programs to celebrate achievements and milestones.
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