Application Support Analyst

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Third Party Adminstration (TPA) • Application Service Provider (ASP) • Life Insurance • Annuity • COLI

51 - 200

Description

• Responsible for overseeing the installation, configuration, and implementation of computer applications. • Identify areas for potential improvement by evaluating and making appropriate changes. • Make recommendations as to the selection and customization of applications to best align with user needs and high-level goals related to budget and productivity. • Provide ongoing assistance for application users, including troubleshooting problems and resolving issues. • Must maintain compliance with company’s Information Security policies and practices. • Performs regular hands-on maintenance and management for business systems, resolving inquiries and issues. • Test releases, new builds, and enhancements to business systems. • Work with business analysts and operations to evaluate user requirements for changes or enhancements to existing business systems and provide specifications where needed. • Provides administrative support for both Windows and Linux environments used across development, test, and production environments. • Interact with employees, vendors and contractors assisting to resolve any issues. • Responsible for improving and documenting the technical processes around application support (using Confluence). • Assist in training of business applications with all stakeholders as needed. • Responsible for installing, configuring, and administering application servers. • Assists IT Operations Management with license compliance as it relates to enterprise technology environment. • Uses Help Desk Jira Software Ticket Application to monitor ticket queue and address all application support related service requests. • Participates in off-hours support. • Performs other duties as may be assigned.

Requirements

• Bachelor’s degree in computer science, information technology or related discipline or two-year college degree with relevant experience. • At least two (2) years of experience with anti-virus, patch management, and end-point management solutions. • At least one (1) year of experience with Active Directory, Windows Server, and Red Hat Linux operating systems. • Knowledge of business application systems, such as Jira Administration, Hyland On-Base, Progress MoveIT and MS Intune is a plus. • Knowledge of network security concepts, including encryption, IDS/IPS, proxies, and protocol filtering. • Professional certification preferred.