Upbound
Upbound is a company that specializes in cloud native infrastructure management aimed at developers and platform teams. By leveraging Crossplane, a cloud native control plane framework, Upbound provides tools and services that simplify the management of cloud infrastructure resources through APIs. These solutions empower organizations to adopt self-service deployment strategies, enhance developer productivity, and ensure secure and compliant cloud operations. Upbound manages Crossplane operations, allowing platform teams to focus on building cloud native platforms rather than managing infrastructure life cycles.
Customer Success Specialist
January 18
Upbound
Upbound is a company that specializes in cloud native infrastructure management aimed at developers and platform teams. By leveraging Crossplane, a cloud native control plane framework, Upbound provides tools and services that simplify the management of cloud infrastructure resources through APIs. These solutions empower organizations to adopt self-service deployment strategies, enhance developer productivity, and ensure secure and compliant cloud operations. Upbound manages Crossplane operations, allowing platform teams to focus on building cloud native platforms rather than managing infrastructure life cycles.
📋 Description
• Upbound is the company behind Crossplane, providing a universal cloud platform. • As a Customer Success Specialist, be the first point of contact for customers. • Ensure customer satisfaction by providing support for technical issues and service requests. • Handle initial customer inquiries through various channels like email and chat. • Triage and categorize support tickets based on priority and complexity. • Troubleshoot and resolve technical issues related to the Upbound platform. • Escalate complex issues to engineering and solutions support teams. • Maintain records of customer interactions and support tickets. • Create and update knowledge base articles for common inquiries. • Monitor system status and alert teams of potential issues. • Assist customers with account management and access issues. • Participate in an on-call rotation.
🎯 Requirements
• 1-3 years of customer success or technical support experience in a SaaS or cloud platform environment • Understanding of cloud computing and infrastructure management concepts • Provided technical support in and around cloud platforms and IaC products and tools • Experience with GitHub Issues • Experience with ticket management systems and support tools • Strong written and verbal communication skills in English • Ability to explain technical concepts to users of varying technical backgrounds • Deeply curious and analytical with strong troubleshooting and problem-solving skills • Customer-service oriented mindset with strong interpersonal skills • Previous experience with Upbound and/or Crossplane • Container orchestration, specifically Kubernetes experience • Familiarity with unix-like shells and command-line interfaces • Basic scripting skills (Python, Bash, or similar) • Startup experience
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