Senior Genesys Cloud Engineer

3 days ago

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Logo of Upgrade, Inc.

Upgrade, Inc.

FinTech β€’ Personal Loans β€’ Credit Monitoring β€’ Consumer Credit β€’ Credit Lines

1001 - 5000

Description

β€’ This a fully remote position focused on maintaining and enhancing contact center platforms. β€’ You will be responsible for implementation of automation, security, and access controls. β€’ Integration of customer data into chatbot solutions and serving as tier 3 escalation path.

Requirements

β€’ 5+ years of experience in a relevant technical role β€’ Strong development skills in Python, Terraform, and Javascript β€’ Expertise in log analysis and troubleshooting β€’ Solid understanding of API usage and automation β€’ Familiarity with Git, CI, and containerized applications like Docker and Kubernetes

Benefits

β€’ Competitive salary and stock option plan β€’ 100% paid coverage of medical, dental and vision insurance β€’ Flexible PTO β€’ 401(k) retirement plan and company match program β€’ Annual stipend for external professional growth, learning, and development β€’ Paid parental leave β€’ Health & wellness initiatives

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