Associate Operations Manager, Recovery

August 29

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Upstart

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Personal Loans • FinTech • Marketplace Lending • Artificial intelligence • Finance

1001 - 5000

Description

• Upstart is seeking an Associate Operations Manager, Recovery to manage Recovery vendors. • Responsible for analyzing and managing vendor performance to maximize recovery. • Oversee a team to ensure seamless execution of daily tasks transferring data to and from vendors. • Think strategically and analytically, improve processes and workflows, and communicate effectively with vendors.

Requirements

• Minimum qualifications: • 3+ years of experience managing or working closely with vendors in the collections and recovery space. • Consistently meeting or exceeding targets across the skills matrix and demonstrating strong performance in core work (quality, productivity,etc.). • Has experience and a deep understanding of how to apply policies, processes, and procedures to the operations team’s day-to-day work and identify necessary changes to help align with the department’s vision and voice. • Demonstrate ability to work independently and meet deadlines with limited supervision, and balance working fast with a high degree of accuracy and detail. • Strong communicator experienced in cross-functional collaboration within team environments, adept at representing operational processes and procedures to team members and leaders. • Strong analytical aptitude with keen attention to detail. • Preferred qualifications: • 3 - 5+ years of experience in an operations role at a financial institution. • 12+ months experience as a people manager leading an operations team at a financial institution. • Direct knowledge of MPL (Marketplace Loan) industry. • Knowledge of consumer lending products and the fintech landscape. • Strong knowledge of key financial services regulatory requirements such as FDCPA, UDAAP, TILA, GLBA, TCPA, SCRA, etc. • BA/BS degree in business, finance, economics, or other analytical areas of study.

Benefits

• Competitive Compensation (base + bonus & equity) • Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart • 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings • Employee Stock Purchase Plan (ESPP) • Life and disability insurance • Generous holiday, vacation, sick and safety leave • Supportive parental, family care, and military leave programs • Annual wellness, technology & ergonomic reimbursement programs • Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering • Catered lunches + snacks & drinks when working in offices