Research Director - Senior Research Director

February 13

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Glass

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Glass is a comprehensive research platform that combines the flexibility of a user-friendly DIY survey platform with the expertise of traditional research agencies. It allows brands to gather critical customer insights quickly and efficiently. Glass offers instant access to millions of respondents, user-friendly questionnaire setup, and shareable data, enhancing the transparency, accuracy, speed, cost-effectiveness, and flexibility of research. Designed for researchers seeking flexibility and visibility, Glass provides tools for instant survey design and deployment, real-time changes, and insights. It supports idea and concept testing, price sensitivity studies, ad testing, brand tracking, customer segmentation, and much more. Suitable for both small businesses and large corporations, Glass offers tailored support from expert researchers and aims to serve as an integral part of any organization's research ecosystem.

Research • Data Analysis • Customer Service • Online Survey Software • Market Research

2 - 10 employees

Founded 2016

☁️ SaaS

🤝 B2B

🏢 Enterprise

📋 Description

• Who We Are: Glass is a small, growing market research company (start-up). We aim to be the sweet spot between the flexibility of a user-friendly DIY survey platform and the professional expertise found in traditional full-service research agencies. • Our proprietary survey platform allows customers complete visibility into their projects and the ability to own as much or as little, of each project as they like. This same platform allows our research team to conduct high-quality research in a way that’s cost and time-efficient. • We're a values-based business. Our team represents a group that: • Puts clients first • Cares about people (both our customers and each other!) • Embodies a glass-half-full mindset • Demonstrates a team over self attitude • Lives with a bias towards action • Believes fun and high-quality work are not at odds • The Team: This Research Director/ Sr. Director role is part of our Research Team. This team is made up of research experts. Our Directors bring a mix of supplier-side and client-side research experience– each truly industry veterans and expert. • We know from experience that clients want expertise at all phases of engagement with a research firm, so we aren’t about keeping our researchers behind the scenes. Our research team owns the role of customer service and success- meaning they need to be equally comfortable heads-down in the data while participating in a client meeting or presentation. • The Role: We're looking for an entrepreneurial Research Director who wants to grow by helping clients succeed and building differentiating capabilities. This person will be responsible for working with our clients to help understand their research needs and show how Glass can fit their needs. Further, this person will lead client projects from start to finish- from initial proposal to final report and presentation. • This role will report to the Head of Research & Strategy. This role will have 1 direct report to begin, with opportunity for more as the team and company grows. This is an opportunity to join early as we grow our team and clients, with a strategic seat at the table as a senior leader in a growing startup. • This role can be at the Director or senior director level, depending upon experience, areas of expertise, and the level of value-added.

🎯 Requirements

• You’re a researcher who, at your core, is a team player. • You have 8 or more years of experience in the research industry, with at least 3 being supplier-side and at least 3 being client-facing. A mix of client-side and supplier-side experience is a plus. • You consider yourself a research expert. You bring a deep understanding of both quant and qual methodologies and can help leverage these to solve our customers’ complex needs- but a particularly strong emphasis on quant knowledge. • You're a true quantitative generalist, with the breadth and depth of methodological expertise to create and execute upon custom survey-based methodologies for almost any client need. • You have experience working with Fortune 500 customers in an account leadership-related role, preferably having experience working with CPG, Retail, Media, and/or Entertainment customers. • While you’ve had experience working higher-level, you’re also able to and eager to run research projects from ideation to execution. You’re equally comfortable leading a client brainstorming session as you are heads-down building a questionnaire or working through a dataset. • You’re excited about how new technology and business models can disrupt the research industry and help organizations conduct studies in cost-effective and timely ways.

🏖️ Benefits

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Work From Home