ServiceNow Architect

December 14, 2024

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Logo of IT Concepts, Inc

IT Concepts, Inc

IT Services | Agile System & Software Development, User Centered Design & Testing, DevSecOps Engineering, Enterprise Architecture, Technology Evaluation & Prototyping, Cybersecurity, Cloud Services • Data Services | Governance & Data Management, Data Architecture & Modeling, Infrastructure & Security, Data Mining, Data Analytics, Data Visualization, Data Transformation & Migration, Data Science, Machine Learning, Artificial Intelligence • Management Consulting | Digital Transformation, Business Process Re-engineering, Change Management, PMI, SAFe, Human Capital Information System Modernization, Workforce Analytics

Description

• Founded in 2003, IT Concepts’ core values ensure we work together to be the best. • IT Concepts, Inc. (ITC) is seeking an experienced ServiceNow Architect to lead and support the development of ITSM related functions. • This role requires exceptional communication, strategic thinking, and the ability to build lasting relationships with both internal and external stakeholders. • This position can be performed in a remote working environment and will be supporting Eastern Time working hours.

Requirements

• Bachelor’s degree in computer science, engineering, math, or equivalent (8 years of additional relevant experience may be substituted for education) • 5 years of IT experience as ServiceNow Solution architect, with demonstrated success as an SME and / or in a senior-level position. • Strong understanding of ITSM processes, systems and best practices; with proven track record of ITSM implementation at scale. • Ability to understand and translate complex technical requirements into implementable solutions. • Expertise in Incident Management, Problem Management, Change Management, Service Catalog, and CMDB, including performance optimization of ITSM systems. • Experience in ITSM frameworks (ITIL), Agile concepts, development, and testing methodology (SDLC). • Experience in Hardware and Software Asset Management (HAM & SAM) and integrating ITSM solutions with other enterprise / cloud systems and applications. • Knowledge of security best practices and standards related to ITSM. • Strong interpersonal, analytical and problem-solving skills. • Excellent written & verbal communication skills, with excellent stakeholder engagement. • Ability to work with teams, but self-motivated to complete projects on your own.

Benefits

• The Company • We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. • We are a close community of experts who pride ourselves on creating an environment defined by teamwork, dedication, and excellence. • We offer a competitive benefits package that includes paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. • We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. • We work hard, we play hard. ITC is committed to incorporating fun into every day. • ITC is an Affirmative Action/Equal Opportunity employer and a VEVRAA Federal Contractor.

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