Digital Mortgage Architect

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Lender Toolkit

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Consulting • Software Implementation • Configuration • Project Management • Customization & Enhancements

11 - 50

Description

• The Digital Mortgage Architect works closely with Clients to assess needs, with Project Managers to stay on track, and with the rest of their team to apply necessary broad-spectrum Encompass® functionality to meet vital business requirements. • This position requires an elevated knowledge of the mortgage loan workflow, from the initial loan application stage through the loan completion stage, along with advanced Encompass® administration experience, to improve and streamline workflows and processes for Lender Toolkit clients. • The Digital Mortgage Architect reports to the Digital Mortgage Team Lead. • Ownership of multiple external client relationships, including identifying client needs, interpreting client problems, and communicating expectations. • Organization of projects within the Teamwork Project Management software and communication of project statuses, with clear prioritization and history of work completed. • This includes organizing and leading weekly project calls with each client, completing a consistent number of tasks and solutions to production, and ensuring ROI for the client. • Developing functional, error-free, advanced Encompass solutions, with thorough scoping, testing, and documentation, that resolve client needs. • Configuring Encompass environments, including Smart Client, Web, TPO, and Consumer Connect, using best practices. • Adapting to new mortgage workflow and Encompass solutions and integrations when needed. • Identifying opportunities for promotion of existing Lender Toolkit solutions to resolve client needs and deploying those solutions for improved client experience. • Work on assigned internal projects to expand the existing product and service offerings for Lender Toolkit customers. • Provide suggestions and solutions to expand and enhance the Lender Toolkit product library. • Partnering and guiding team members on suggested solutions and training opportunities. • Staying abreast of industry trends and regulatory changes and maintaining any required industry certificates (as needed). • Embody our #teamplayer value and complete other duties/tasks as assigned.

Requirements

• 5+ years experience administering ICE Mortgage Technology Encompass® platform including advanced knowledge of functions and programming/coding. • 5+ year of understanding of mortgage lending and regulatory requirements and their application to a general production workflow. • Proficient in Encompass® programming of business rules, input forms, custom print forms, DDM, TPO setup, Consumer Connect Setup, alerts, templates, tasks, hard stops, and other file flow checks & balances. • Familiarity with Encompass® Web, Java Script, SDK programming of plug-ins extracts, and Developer Connect. • Possess excellent verbal and written communication skills and the ability to interact professionally, confidently, and intelligently with a diverse group of mortgage professionals, including executives, managers, and subject matter experts. • Ability to understand client needs and pain points and identify mortgage workflow challenges/opportunities to develop suitable business rules documentation, requirements, and specifications to then configure/modify Encompass® to meet those requirements. • Ability to analyze and troubleshoot issues at a root level and identify and implement solutions to prevent issues in the future. • Ability to identify the value of solutions provided and communicate that value to the client. • Ability to work with minimal supervision and take initiative in pursuing position responsibilities and department goals with an ability to recognize and act on changing priorities. • Ability to perform complex technological research work while being organized, acute attention to detail, high rate of accuracy with ability to manage multiple projects and operate in a high-volume, fast-paced environment. • Excellent customer service skills and telephone presence required with ability to demonstrate control and flexibility when dealing with difficult internal/external clients. • Ability to maintain quality and high productivity when dealing with changing work demands. • Willingness and availability to travel up to 35%.

Benefits

• Remote Work: No daily commute, no traffic. • Comprehensive Benefits: Medical, Dental, Vision and more to keep you and your family healthy. PLUS a free medical option for our employees. • Monthly Socials: Play games, earn prizes, and have fun with all employees at Lender Toolkit. • Wellness initiatives: Bi-Weekly Meditation, Group Challenges, and More! • Power Coin Rewards System: Opportunity to Earn Points in exchange for gift cards, experiences, travel, and more!