Senior Customer Success Manager - LATAM

October 14

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UserGems 💎

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Sales • Revenue • Customer Success • Marketing • Artificial Intelligence

11 - 50

💰 $20M Series A on 2021-10

Description

• Overall accountability for your customers’ success through relationship building, adoption, retention, and overall satisfaction • Identify upselling and account growth opportunities • Establish a relationship of trust as a strategic advisor with each customer, especially at VP and C-levels • Use data-driven insights to measure customer adoption and ROI for customers • Partner with marketing to develop content and materials to increase customer adoption of UserGems (for example: playbooks, templates, customer stories) • Serve as the voice of customers internally by providing customer feedback to engineering, marketing, and sales • Developing mutual action plans with customers to drive success • Work cross functionally to collaborate with the implementation team to ensure continued momentum through the first phases of customer implementation and adoption

Requirements

• You have 3-7 years of experience working in Customer Success with a demonstrated track record of success and consistently hitting your metrics • You have at least 1 year of experience working with Salesforce • Preferable experience working in a software startup • You're comfortable leading “business value” and “ROI” conversations, and navigating through multiple decision makers in an organization • You’ve demonstrated the ability to communicate across various channels (phone, e-mail, social, etc.) • You thrive in a high-growth environment, and are self-motivated with an entrepreneurial spirit • CS Software such as Catalyst (we use), Gainsight etc. experience is a plus

Benefits

• You’ll be part of a fast-growing startup as it scales from 60 employees to 100+ • Customers love us! (see our Customers page and G2 Reviews). They see ROI in Closed Won revenue generated • Employees love us! (see our Glassdoor & RepVue page) • We're a remote-first company with employees across the Americas and Europe • We have weekly standups, virtual happy hours, and in-person off-sites around the world so that everyone stays connected • We are customer-focused and data-driven in everything we do • We value individual differences in the workforce and strive to make everyone feel welcomed and accepted, regardless of their skin color, gender, or sexual orientation • We offer a competitive salary and benefits