Jira Consultant

16 hours ago

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Description

• The Jira Consultant plays a pivotal role in our IT Services department, responsible for optimizing and managing our Jira environment to enhance project management, issue tracking, and collaboration. • This role involves working closely with cross-functional teams to streamline workflows, customize Jira configurations and APIs, leading integration with other third-party solutions and ensure its effective use across the organization. • Configure Jira to align with project management and operational issue tracking requirements. • Create and customize workflows, issue types, and screens to improve team efficiency. • Recommend new process ideas and workflows within JIRA to improve overall operations as per ITIL standards. • Develop and maintain Jira dashboards and reports for project status tracking. • Provide training and be a go-to person for the team members/end-users on Jira workflows and best practices. • Offer ongoing support and troubleshooting assistance for Jira-related issues. • Conduct daily meetings with technical tracks and discuss the ongoing Incidents, Problems, Changes, Service Requests, and publish daily reports to stakeholders. • Integrate Jira with other tools and systems to streamline data flow and information sharing including third party software integration. • Ensure data consistency and integrity across integrated platforms. • Stay updated with Jira updates, plugins, and add-ons to recommend improvements. • Identify opportunities to enhance processes and workflows through Jira enhancements.

Requirements

• At least 5 years of experience in Jira administration and configuration. • Demonstrated experience with Jira Software, Jira Service Management, or Jira Core. • Proficiency in Jira administration, including workflows, schemes, and permissions. • Knowledge of Jira plugins and add-ons for customization. • Proficiency of ITIL methodologies for JIRA Service Management. • Hands on experience on Microsoft applications – Excel, PPT, Word • Familiarity with Jira REST API and scripting languages (e.g., Groovy). • Experience with Jira Service Desk and Service Management is a plus. • Experience with other ITSM tools like ServiceNow, BMC Remedy, manage engine, etc. is a plus. • Strong communication and interpersonal skills. • Problem-solving and analytical thinking. • Ability to work collaboratively in a cross-functional team environment. • Effective time management and organizational skills. • Certification in Jira Administration or related field is preferred.