Customer Service Representative - Virtual Assistant
2 days ago
Description
• As a Customer Service Representative Virtual Assistant, you will be responsible for providing exceptional customer support through various channels, including chat, email, and phone calls. • You will address customer inquiries, resolve issues, process orders, and manage customer accounts efficiently while maintaining a positive and professional demeanor.
Requirements
• Customer Service Experience: Minimum of 1-2 years of experience in a customer service handling role via chat, email, and calls. • Ecommerce Knowledge: Experience working in the ecommerce industry. • Communication Skills: Excellent written and verbal communication skills in English. • Technical Proficiency: Strong technical skills, including proficiency in ChatGPT, Google Translator, and ticketing software. • Problem-Solving: Ability to effectively resolve customer issues and provide solutions. • Time Management: Excellent time management and organizational skills. • Customer Focus: Positive and customer-oriented attitude. • Teamwork: Ability to work independently and as part of a team.
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