Admin Assistant - Customer Service

October 17

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Virtual Assistants • Outsourcing • Offshoring • Virtual Staff • BPO

51 - 200

Description

•Our client is an Australian company that specialise in the design and manufacture of premium matte black tapware •They are currently looking to hire an Admin Assistant for the Customer Service department to deliver exceptional email-based customer support and efficiently manage order processing with a high level of accuracy •Manage a high volume of customer inquiries via email, ensuring professional written communication •Use tracking systems (e.g., DHL) to provide timely updates on deliveries, and understand customer follow-up reasons •Issue invoice copies and relevant documentation upon request •Employ strong problem-solving skills to address inquiries, ensuring all necessary information is gathered before responding •Organise and prioritise the email inbox using tools like flags and folders to prevent missed correspondence •Communicate clearly and concisely with clients to reduce unnecessary exchanges •Update internal notes with detailed information to minimise follow-ups •Accurately process a minimum of 50 orders per day •Manage client orders through a dedicated Gmail folder •Review purchase orders for omissions or errors before processing •Input purchase order information into the Cin7 system with precision •Determine and classify entries as quotes or orders •Reconcile purchase orders with Cin7 to ensure accuracy and identify errors •Create pick slips for in-stock items and liaise with the warehouse team •Inform customers about out-of-stock situations and provide estimated delivery times •Handle backorders carefully to avoid overselling and communicate any stock shortages or delays •Seek clarification instead of making assumptions in areas of uncertainty

Requirements

•Minimum 1 year of experience using Cin7 •Previous work experience in a wholesale company specialising in tapware or brassware •Exceptional written communication skills in English, with flawless grammar and spelling •Strong attention to detail and high accuracy in completing tasks •Ability to self-review work before submission •Proactive approach to learning and skill development •Excellent organisational skills for efficient multi-tasking, ensuring timely and accurate task completion •Critical thinking and common sense to assess and address customer queries effectively •Capability to recognise when to escalate queries beyond personal expertise •Proficiency in using customer relationship management (CRM) systems and order processing software •In-depth understanding of backorder management, with knowledge of key considerations to avoid overselling

Benefits

•​Permanent work-from-home set-up •Dayshift (Australian business hours) •Full-time job •HMO •Paid leave •Christmas Bonus equivalent to 1 month's wage (pro-rata)