Senior Program Manager - Nurse Call Center

November 3

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Valor Healthcare

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Primary Care • Behavioral Health • Outpatient Care • Diagnostic Services • Veteran

501 - 1000 employees

Founded 2004

⚕️ Healthcare Insurance

🏛️ Government

Description

• Valor Healthcare is looking for a senior program manager to join our proposal team for a government contract to support the Global Nurse Advice Line (NAL). • The Global NAL will provide access to telehealth registered nurses for triage services, self-care advice, and general health inquiries 24 hours a day, 7 days a week. • The NAL also offers customer service and care coordination services to include, provider locator support, specified military treatment facility appointing services, urgent care referral submissions, and customized military treatment facility transfers to support the military treatment facility’s capability for eligible MHS beneficiaries. • The ideal candidate will have extensive experience in supervisory healthcare call centers or nurse triage positions with strong leadership and communication skills in implementing programs and projects.

Requirements

• Minimum of 10 years of progressive project and/or program management experience, with a strong emphasis on healthcare call center or nurse triage program management. • Proven experience in supervisory positions, with the ability to lead, motivate, and track performance in a heavy volume setting. • Bachelor’s degree in healthcare management, business administration, communication, IT, social science, or related field. • Demonstrated experience managing and implementing programs, including identifying, maintaining, and/or adjusting the resources; overseeing the formal planning, tracking, and reporting of program performance. • Must have served in supervisory positions and show examples of how the individual has applied strong leadership, interpersonal, organizational, and communication skills in implementing programs and projects. • US Citizenship is required. • This job is CONTINGENT upon contract award, client approval, completion of a favorable background investigation, and the ability to obtain and maintain a Public Trust / High Risk clearance. • Employment with Valor Healthcare will require successful completion of a credit check and corporate credit card clearance.