Product Support Specialist

November 6

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Vanta

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SOC 2 • ISO 27001 • HIPAA • PCI • GDPR

201 - 500

💰 $40M Series B on 2022-10

Description

•Help Vanta customers with product best practices, compliance, and technical support. •Work closely with the Vanta Support, Engineering, and GRC teams. •Provide product best practices and compliance support to customers, partners, and developers. •Resolve customer requests focusing on product best practices and compliance issues. •Dive into complex problems to find simple solutions.

Requirements

•3-5 years of technical customer support experience in a SaaS/Tech space. •Be located in the Sydney, Australia area •Excellent troubleshooting skills. Experience troubleshooting cloud providers such as AWS, Azure, or GCP (monitors, load balancers, tags, etc.). •Working knowledge and understanding of Databases (relational and non-relational). •Experience troubleshooting databases (querying, connection, etc.) •Have a deep sense of empathy for your customers, as well as a sense of humor about customer support -- you don’t let tricky customers get you down! •Compliance Support experience (nice to have) or interested in learning compliance. •Have a deep sense of empathy for your customers and your team. •Thrive in a collaborative environment, actively participating in team meetings such as troubleshooting sessions and team huddles. •Committed to self-study of compliance frameworks (e.g. SOC 2, ISO 27001, HIPAA, PCI DSS) •Be able to support a 9AM-5PM AEDT M-F schedule, with rotational on-call responsibilities and weekend & holidays support needed at times.

Benefits

•Industry-Competitive Salary and Equity •Healthcare stipend towards health insurance for you and your dependents •Paid maternity leave, and 4 weeks of paternity leave for fathers •Health & Wellness Stipend •Remote Workspace Stipend •Internet and Cellphone Stipend •9 Company Paid Holidays •20 days of PTO per year •Virtual Team Building Activities, Lunch and Learns, and other Company-Wide Events