Customer Retention Manager

September 11

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Varsity Tutors, a Nerdy Company

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Seamlessly connecting experts and learners in any subject, anywhere, anytime

Test Prep • Academic Tutoring • Online Learning • Cloud-Based Analytics • Internet

501 - 1000

💰 $50M Series C on 2018-02

Description

•Varsity Tutors is seeking a Customer Retention Manager to join our team! •Lead a team of customer retention professionals. •Responsible for hiring, management, development, and performance of the team. •Work directly with other customer retention leaders and company executives.

Requirements

•Demonstrated results and effective at building teams •3+ years of customer retention, client relations, or customer success experience •Strong leadership qualities with the ability to coach, develop and motivate a team •Experience developing retention plans and analyzing metrics •Demonstrated ability to implement and train teams in strategic and effective retention techniques •Experience in hiring, developing, and managing a high-performing retention team •Ability to work independently and prioritize work •Ability to work some evenings and weekends

Benefits

•Competitive Base Salary and Variable compensation (performance bonuses) plus Equity in the company •Healthcare Plans (Medical, Dental, Vision, Life) •401k Company Matching Plan (No Vesting Period) •PTO and Company Holidays •Remote work environment •Maternity, Paternal, and Adoption Leave •Free Learning Membership for you and your household (1-1 tutoring hours, unlimited use of on-demand services, and access to our online classes) •Once-in-a-lifetime opportunity to help transform how the world learns! •Fun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture