Vice President - Consumer Retention

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Varsity Tutors, a Nerdy Company

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Seamlessly connecting experts and learners in any subject, anywhere, anytime

Test Prep • Academic Tutoring • Online Learning • Cloud-Based Analytics • Internet

501 - 1000

💰 $50M Series C on 2018-02

Description

• Nerdy is searching for a dynamic and operationally-minded Vice President of Consumer Retention to join our team. • The person will be responsible for leading our retention division and playing a pivotal part in expanding Nerdy’s consumer business and maximizing team performance. • The Vice President will lead a global team of retention specialists and leaders and drive the relentless execution of our retention strategy with learners around the world. • The individual must have a deep passion for cutting-edge technology and proven leadership experience in customer success, retention, and support.

Requirements

• Bachelor-level degree required, Master’s preferred. • 10+ years of progressive experience in leading customer retention/support/relations functions. • Strong leadership qualities with experience in creating effective customer retention processes and driving the accountability and success of the team. • Demonstrated ability to manage multiple work streams and deliverables in a matrixed organization structure. • Outcome-oriented. Not reactionary, articulates the desired outcome and works collaboratively to create the path to achieve. • Proficiency in using a CRM to drive sales efficiency and achievements, as well as proficiency in using sales enablement tools, Google Suite, web-based presentation tools, & video conference tools. • Excellent verbal and written communication skills. • Strong analytical and trouble-shooting skills along with being a data-driven decision maker with the ability to interpret complex data and translate it into actionable strategies to further improve company performance. • Strong customer relations skills and high emotional intelligence. • Customer Focus: Deep understanding of customer needs, acquisition marketing best practices, automation tools, and the ability to develop strategies that enhance customer satisfaction and loyalty. • Innovation: Creative problem solver. Able to identify real constraints and viable solutions Experience with Zendesk and other customer retention tools/CRMs strongly preferred.

Benefits

• Competitive Salary, Variable Compensation, and Equity (Restricted Stock Units) in the company • Healthcare Plans (Medical, Dental, Vision, Life) • 401k Company Matching Plan • Maternity, Paternal, and Adoption Leave • Remote Position • Flexible PTO • Free Learning Membership for you and your household (1-1 tutoring hours, unlimited use of on-demand services, and access to our online classes) • Unique opportunity to help transform how the world learns!