Implementation Manager

12 hours ago

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Vector

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The only Pipe Gen platform for B2B sellers to map authentic relationships to their target accounts.

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Description

•Deliver excellence in Operational Engagement and day to day management on key facility accounts •Provide end user support, training, and change management on software app deployments •Provide an in person Vector presence for both go-lives and ongoing support as part of a comprehensive Customer Success strategy •Provide updates and status reports, both internally and customer facing regularly to ensure real time visibility and proper decision-making •Provide play by play updates from the field to the teams, identifying, escalating and triaging issues as they arise •Become Vector’s internal subject matter expert on the comprehensive operational needs of our customers

Requirements

•Experience / ability as a core customer facing member deploying software on key accounts or initiatives •Demonstrated ability to run operational efforts and tactical meetings with minimal oversight •Comfortable with driving the process, raising flags or triaging when appropriate •Proven ability to onboard multiple waves of facility deployments and work with Deployment Strategists to define the roadmap for continuous waves of future deployments •Exceptional rapport building skills with stakeholders at all levels, gaining continuous positive customer feedback on interpersonal and industry skills •Able to to travel up to 50% to customer locations •Drive for results and a 'whatever it takes' attitude •Ability to escalate issues using sound judgment and critical thinking abilities •Excellent written and verbal communication skills •Highly organized and detail oriented

Benefits

•Employer Sponsored Medical, Dental, Vision, 401k, Life & Disability Insurance •Flexible Paid Time Off •Stock Options •Remote Work •Amazing teammates & supportive culture •Flat org structure, offering startup growth & learning paths