Customer Success Technical Onboarding Manager

6 days ago

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Veeam Software

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Radical Resilience starts with Veeam. Keep your business running with the #1 Global Market Leader.

Data Protection • Virtual Environment Management • Data Management • Backup • Backup and Recovery

5001 - 10000

💰 Private Equity Round on 2019-01

Description

• Engage directly with customers for Veeam onboarding strategy • Assess unique customer requirements and provide product guidance • Ensure fast time to value from Veeam investment • Establish positive working relationships with customers during onboarding • Serve as a knowledgeable and trusted advisor for Veeam products • Assist with technical and non-technical onboarding topics • Advocate internally to resolve challenges for customer experience • Collaborate with Customer Success, Sales, and Professional Services • Work with Customer Success and Sales for smooth transitions • Align activities with customer business objectives and use cases • Contribute to a positive team environment of collaboration and empathy • Travel up to 20%

Requirements

• 6+ years of relevant industry experience • Technical understanding across Veeam technologies • Adept at developing relationships with new customers and internal teams • Adept at leading conversations and presentations, for both technical and non-technical topics • Excellent verbal and written communication skills • Has general understanding of accompanying infrastructure that works with Veeam (Servers/Storage/Networking/etc.) • Experience working with monitoring tools and frameworks • Experience in data life-cycle management with IT audit requirements • Experience with virtualization technologies • Able to work independently with limited direction in a fast-paced and unpredictable environment • Ability to adapt to changes in roles and responsibilities • Excellent time management skills; able to manage multiple customers simultaneously for short term Onboarding engagements. • Demonstrates patience, understanding and empathy to effectively manage conflict and concerns • VMCE and VMCA certification (can be completed after joining)