Customer Success Engineer- Germany

September 7

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Cribl

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Cribl, the Data Engine for IT and Security, empowers organizations to transform their data strategy.

501 - 1000

Description

• The Customer Success Engineer (CSE) acts as a trusted advisor for the customer in achieving customer outcomes, value and success with Cribl solutions. • This highly technical role needs to coordinate and strategize across several functions to enable customers to realize continuous value. • The CSE must be ready to engage with various technical and management functions within an organization and demonstrate the value of Cribl in business discussions with company executives.

Requirements

• Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success and empathy for customer outcomes and value • A customers-first mindset with great communication and relationship management skills that can manage customer expectations through being empathetic and listening to our customers • Proven track record and experience working with large complex enterprises and developing relationships in a high growth environment • Experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle • Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes • Quick learner with good technical and problem-solving skills • Willingness to travel as needed (up to 25%) • You live in Germany. • Fluent speaking and written skills in German and English