Customer Success Manager - Life Sciences Digital Transformation

October 5

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Tulip Interfaces

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Manufacturing • Industrial IoT Integration • Data Analytics • Shopfloor Apps • Computer vision

51 - 200

💰 $100M Series C on 2021-08

Description

• Manage a portfolio of customer accounts, their usage and health relative to digital transformation with Tulip, and Tulip’s relationship with each customer • Guide customers to use Tulip as a tool to improve their operations through digitisation, including recommending use cases and tracking and communicating ROI • Act as a trusted partner to customers to ensure and manage contract renewals and support commercial expansion • Coordinate across internal teams, from Customer Support, Professional Services, Product Management, and Sales • Build and improve internal processes and content, as mechanisms to scale up and mature the Customer Success function

Requirements

• BA/BS (MBA/Masters preferred) • Direct experience with implementing change in manufacturing and operations • 4+ years of experience in Account Management, Customer Success (SaaS Customer Success preferred), Management Consulting, or other client-facing roles in the Life Sciences industry, specifically in pharmaceuticals • Experience working in GxP environments with understanding of software validation processes and requirements • Experience creating and leading executive presentations, and experience working with enterprise corporations and multicultural business environments • Experience coordinating and leading action among cross-functional teams (e.g. Sales, Product, Engineering, Marketing, Professional Services) • Bias for action and client impact • Professional fluency in English and either German OR French required • Ability to travel (estimated 20%)

Benefits

• Mobility benefit & educational budget • Company Equity • Direct impact on product and culture • Flexible work schedule and unlimited vacation policy • Virtual company events and happy hours • In-office catered lunches and stocked kitchen