CSM - Customer Success Manager - German / English (Full Remote Policy)

May 24

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Brevo

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By helping businesses invest in their customer relationships, Brevo is the CRM suite manifesting tomorrow's success.

Email Marketing • Marketing Automation • SMS Marketing • Deliverability • Chat

501 - 1000

Description

• Set your clients up for success: establish critical goals/KPIs and help to achieve them • Be Brevo’s expert and proactively monitor your client's KPIs to drive adoption & value and in order to prevent churn • Collaborate closely with all departments on a day-to-day basis to help your customers reach their objectives • Contribute to your customer’s marketing strategy and roadmap by developing and maintaining a strategic trusted advisor relationship with them • Be the voice of the customer to the Brevo Product team • Drive regular cadence with customers to report on KPIs, share results & actionable items with cross-functional stakeholders • Identify and manage development and growth opportunities within the portfolio • Participate in the team’s effort to build a global Success framework for Brevo

Requirements

• You have a Customer-centric focus • At least 2 years of experience in CRM or as a CSM in a Martech company • Strong ability to understand, manage and drive customers' needs and marketing strategy • Proven track record of sustained target achievement • Excellent presentation and communication skills in German and English (C1 / C2) • Ability to drive issue resolution and work in collaboration with all departments (sales, product, care, finance, etc.) • Proactive, autonomous, and efficient • you are Data-driven and a Team Player

Benefits

• Brevo offers an Ownership Plan which is inspired by ESOP or stock programs. This way you will participate in the event of financial success with a considerable bonus. • Fully paid Urban Sports Club M Membership. • Budget to subsidize various expenses for your Lunch, Internet and more. • Budget to support your workspace at home. • Language learning with Babbel app! • Subsidized BVG ticket for public transportation. • Second parent leave: 1 month of fully paid leave. • Office Library (we also order relevant Books for your Role). • Global company offsite and inter-office trips. • A modern Office with kicker table and table tennis. • 3 Days Home Office - only if you are based in Berlin • Free fruits & drinks. • Pizza Wednesday, Monthly breakfast & many events and fun activities. • Learning & development opportunities.