Customer Success Manager

May 22

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Cognigy

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natural language processing • Enterprise artificial intelligence • machine learning • dialogue and chat systems • multi channel AI

51 - 200

💰 $15M Series B on 2022-02

Description

• Seize the opportunity to become a catalyst for outcomes, driving unparalleled value in the cutting-edge landscape of enterprise AI software! Your expertise will guide the strategic implementation of Cognigy's technology, directly linking every customer interaction to measurable business success. As the architect of business value, you’ll manage customer health, devise value-centric sales strategies, and synchronize seamlessly with cross-functional teams to ensure clients not only realize but also maximize the potent benefits of their investment. The success of your customers is your passion and motivation!

Requirements

• At least 5 years of experience in the software industry as a Customer Success Manager, with a proven track record of driving measurable business outcomes for customers, such as increased retention rates and product adoption. • A deep understanding of what constitutes strategic business value in the software industry, including familiarity with industry benchmarks and the ability to guide customers in setting and achieving ROI-driven objectives • Exceptional communication skills, both written and oral, with the ability to articulate complex solutions clearly to customers. Must be adept at building rapport and fostering collaborative relationships. • Empathetic to customer needs with the ability to employ a user-centric approach to ensure a seamless customer experience. • An analytical and structured approach to problem-solving, with experience using CRM platforms, Customer Success tools and data analysis software to prioritize and track value-driving activities. • Openness to travel up to 30% of the time within Europe, including preparedness for occasional international conferences or meetings. • A robust understanding of business and IT processes, particularly SaaS models, with a keen eye for identifying opportunities for process optimization. • Fluency in German and English is essential • A personal alignment with our company’s values and culture, contributing positively to our work environment. • Motivated individual with a genuine interest in AI technology who is passionate about seeing AI used to generate business outcomes.

Benefits

• Attractive and performance-oriented salary • Company pension plan • 25 days paid leave, plus 5 days floating leave • Discretionary virtual stock options plan, so you can benefit from the company’s success • Unique opportunity to help build and shape the company, with little hierarchy • Flexible and remote working options • Colleague recognition, reward and celebration events • Global Employee Assistance Program • ClassPass membership, giving you access to a variety of fitness and wellness experiences • Ongoing learning and development opportunities, including LinkedIn Learning