Enterprise Customer Success Systems Engineer

October 5

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Veeam Software

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Data Protection • Virtual Environment Management • Data Management • Backup • Backup and Recovery

5001 - 10000

💰 Private Equity Round on 2019-01

Description

• Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward. • The Enterprise Customer Success Systems Engineer plays an important role in Veeam’s customer success and retention efforts. • Conduct virtual customer meetings, product demonstrations and configuration health reviews. • Guide customers with technical best practices, product how-to, product updates, and/or educating customers to maximize their product value. • Collaborate with customers/partners and internal Veeam teams to ensure understanding and success of the customer’s technical requirements. • Assist with the continued education and enablement of colleagues with ongoing product changes and technology advancements. • Accurately document pertinent information found or discussed into internal notes. • Work closely with internal Product Management to provide customer feedback and articulate feature requests. • Travel up to 20% for internal meetings or customer meetings.

Requirements

• Experience with Veeam products in a technical role preferred • Experience with virtualization technologies such as VMware, Hyper-V, AHV, etc. • Industry-based experience in storage, network and/or cloud-based technologies strongly desired • Experience working with monitoring tools and frameworks strongly desired • Experience in data life-cycle management strongly desired • Experience in customer-facing roles strongly desired • Knowledge of deployment of software solutions into complex environments • Deep level understanding of Veeam and/or similar technologies/backup methodologies • Deep level understanding of virtualization technologies • VMCE/VMCA certification preferred • Other industry relevant professional certifications (Security+, AZ-900, LPIC-1, etc.) are desirable • Excellent verbal and written communication skills; must be able to articulate technical concepts in writing as well as present to groups in person or remotely • Ability to work independently with limited direction in a fast-paced environment; must be a high-energy, motivated self-starter and be able to learn new technologies quickly • Ability to adapt to changes in roles and responsibilities • Excellent time management skills required

Benefits

• Flexible Working – Home office • Dynamic, growing company • Modern energetic multinational working environment • Interesting people, an excellent team of professionals • Opportunities for professional growth and career • Competitive salary and OTE based on skills and expertise