Technical Onboarding Manager - Customer Success

4 days ago

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Veeam Software

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Radical Resilience starts with Veeam. Keep your business running with the #1 Global Market Leader.

Data Protection • Virtual Environment Management • Data Management • Backup • Backup and Recovery

5001 - 10000

💰 Private Equity Round on 2019-01

Description

• Work with the customer through the onboarding phase, establishing a positive working relationship and assist with product guidance, adoption and time to value • Serve as a knowledgeable and trusted advisor for Veeam products, resources, and training options as needed to drive use case execution • Assist with both technical and non-technical topics related to the customer onboarding • Advocate internally to resolve challenges that negatively impact Time to Value and/or the customer experience • Collaborate internally with Customer Success, Sales, Professional Services and the broader cross functional groups to drive continuous improvement and a superior customer experience • Work with Customer Success and Sales to ensure a smooth transition of onboarded customers to the next phase of their Veeam journey • Ensure that all Veeam team activities that touch the customer are in alignment with the customer's business objectives and use cases so the full potential of their Veeam solution can be realized • Contribute to a positive team environment of collaboration, customer empathy, and inclusion • Travel up to 20%

Requirements

• 6+ years of relevant industry experience • Technical understanding across Veeam technologies • Adept at developing relationships with new customers and internal teams • Adept at leading conversations and presentations, for both technical and non-technical topics • Excellent verbal and written communication skills • Has general understanding of accompanying infrastructure that works with Veeam (Servers/Storage/Networking/etc.) • Experience working with monitoring tools and frameworks • Experience in data life-cycle management with IT audit requirements • Experience with virtualization technologies • Able to work independently with limited direction in a fast-paced and unpredictable environment • Ability to adapt to changes in roles and responsibilities • Excellent time management skills; able to manage multiple customers simultaneously for short term Onboarding engagements. • Demonstrates patience, understanding and empathy to effectively manage conflict and concerns • VMCE and VMCA certification (can be completed after joining)