Customer Success Engineer [gn] UK

July 13

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Actian

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Powering the data-driven enterprise

Data Management • Information Management • Database • Data Integration • Cloud Data Warehouse

201 - 500

Description

• Customer Success Engineer is responsible for managing customers through the Actian Avalanche adoption lifecycle and providing ongoing consultations about its use • Develop an in-depth understanding of each customer’s initiatives to support their business goals based on their unique use cases and success criteria • Proactively develop strong relationships with customers as their trusted advisor throughout their entire lifecycle to create customer champions • Ensure that all customer requests, support questions, issues, product, and company feedback are effectively managed and timely answered • Maintain effective communication with sales, support teams, cloud operations, engineering leaders, etc. assuring responsible parties are following up on issues and concerns with our clients • Advocate for the customer by sharing feedback internally with other departments, to improve processes and product offerings

Requirements

• 3+ years in a customer success or technical account management role, preferably in an enterprise SaaS environment • Proven ability to drive projects, collaborate with customers, and manage expectations • Exceptional interpersonal skills with a broad range of external and internal teams • Ability to work on multiple projects at one time, prioritizing tasks to meet critical and sometimes changing deadlines in a startup-like environment • Bachelor’s degree in a related field or equivalent years of relevant experience required. Additional certifications in Project Management or related to cloud platforms are a plus • Understanding of enterprise-level information systems (ERP, CRM, etc.) • Understanding of complete data analytics stack and workflow, from ETL to data platform design to BI and analytics tools • Hands-on experience in the use, creation, analysis, and debugging of SQL queries and scripts • Extensive knowledge of and experience with relational and large-scale analytics database technologies (e.g., Oracle, SQL Server, Snowflake, Netezza, Teradata, Redshift, etc.) • Familiarity and experience with common BI and data exploration tools (e.g., PowerBI, Looker, Tableau, etc.) • Experience with non-relational platforms and tools for big data processing (e.g., Hadoop, HBase) • Experience with connectivity technology/protocols, JDBC, ODBC, .NET, Spark, JSON, etc. • Experience and understanding of large-scale infrastructure-as-a-service platforms (e.g., Google Cloud Platform, Amazon AWS, Microsoft Azure, etc.) • Experience supporting enterprise SaaS software

Benefits

• A success-oriented compensation package • Participation in our Company Social Responsibility (CSR) matching program, allowing you to make a positive impact • Achieve work-life balance with the option of working from the comfort of your home with flexible hours • Access to a Wellness, Sport & Meditation App to support your physical and mental well-being • A Buddy Onboarding Program to help you seamlessly integrate into our team • Top-notch work equipment to empower you in your role • Opportunities for work and travel within an international environment, broadening your horizons • Engage with colleagues through team events, trade fairs, and seasonal on-site company parties • Experience a workplace that offers great teams, exciting challenges, and a fun atmosphere.