Global HR Experience Specialist

April 2

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Velocity Global

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Velocity Global is a company that appears to be related to online account services, possibly dealing with user authentication or session management. The specific functionality or industry focus is not clear from the provided text.

Employer of Record (EoR) • International PEO) • Global Immigration • Agent of Record (AoR) • Independent Contractor Compliance

501 - 1000 employees

💰 Series B on 2022-05

📋 Description

• Velocity Global offers the most unified, tech-enabled, and customer service-driven global workforce management. • We are seeking a Global HR Experience Specialist to join our Regional HRx team with a fixed-term 6 months contract. • In this full-time role, you'll handle day-to-day communication with clients across the globe. • This role is ideal for an ambitious individual who enjoys tackling customer challenges and desires to make a positive impact. • The successful candidate will have a zeal for international growth and employment matters. • As a Global HRx Specialist, you'll support clients throughout the onboarding process of their supported employees. • You'll become an expert in our Employer of Record service, collaborating cross-functionally to enhance systems and processes. • Responsibilities also include managing the HRIS system and assisting customers with HR-related issues. • Success in this role requires excellent communication skills, strong interpersonal abilities, and a solid understanding of employment law.

🎯 Requirements

• 3+ years in a customer service role, preferably within the HR sector • Nice to have: Bachelor's degree or equivalent, preferably in International Business and/or Human Resources or equivalent • Business proficiency in the English language. Additional language skills are a plus • Research-oriented, exceptional organizational skills and attention to detail with the ability to quickly assimilate information • Excellent presentation, verbal and written communication, listening, and consultative skills • Technology-literate, including Microsoft Office suite and/or Google Workspace (former G Suite) • Strong customer service and project management style • Friendly and professional demeanor • Conflict handling and resolution skills • Drive, a strong work ethic, and a passion for creating unparalleled customer experiences… it should be in your bones! • Interest in international business and contributing at a consistently high level • Nice to have: previous experience working within HR Outsourcing projects or under the EOR model • Nice to have: previous experience working through CRM systems

🏖️ Benefits

• Flexible Time Off + Parental Leave • Health and Dental Insurance (where applicable) • Retirement Savings + Employee Incentive Plan • WFH Stipend