Customer Support Agent, Norwegian speaking

August 26

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Ventures Lab

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Tech is in our DNA

201 - 500

Description

• Handle queries from customers via e-mail and live chat • Manage the queries until completion through task management processes and communication with senior staff and other departments • Teamwork skills - Transferring accurate information to customers with quality service and customer satisfaction • Identifying innovative practices and sharing ideas to improve the product and processes • Communicate between technical teams, third-party service providers, payment- and security teams and more to ensure all queries are handled properly • Confident and ambitious on KPIs

Requirements

• Enthusiasm for and experience with improving customer satisfaction • Must be fluent verbal and written communication skills in Norwegian and English • Proven experience of delivering customer excellence • Analytical thinker who is comfortable with communication, sensitive with time management and high motivation • Able to build and maintain strong, long-lasting customer relations

Benefits

• Competitive salary synonymous with skills and experience • Performance and bonus structure dependent on achievement of set targets and personal performance • Career development opportunities • 22 annual paid leave days (excluding bank holidays) • Free inpatient GP consultations and discounted treatments with a private health institution (only for London based employees)