Associate Support Specialist

4 days ago

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Veracross

WebsiteLinkedInAll Job Openings

EdTech • School Information Systems (SIS) • Student Health Records (SHR)

51 - 200 employees

Founded 2000

📚 Education

Description

• Company Description: • Veracross provides SaaS-based School Information Systems (SIS) designed to meet the specific needs of independent K-12 schools worldwide. • Our one-record solution combines the power of a fully integrated single-record database, personalized communication tools, and an elegant architecture that is unique in our industry. • We are a growing, values-led community of 350 employees in the US, UK and Australia who share a vision to unify school communities, improve the quality of education, and enhance learning. • Veracross Associate Support Specialists provide the first level of customer support, working on our Technical Support Team to provide well-informed and timely responses to customer questions and issues. • They act as a crucial link between internal engineering teams and product users. • This individual applies their basic knowledge of a product area to the unique needs of the customer in order to guide users to resolutions. • This position requires analytical and general software problem-solving skills and a commitment to service and quality. • The Associate Support Specialist reports directly to the Technical Support Manager.

Requirements

• Bachelor’s Degree or equivalent customer service experience • 0-2 years of experience working in client support in the software industry • Demonstrated aptitude for using, teaching, and communicating information about technologically sophisticated software to non-technical users • Demonstrated excellent written and verbal communication skills • Passionate about learning new software, able to build, retain, and apply knowledge across a variety of product areas • Demonstrated problem-solving skills, able to analyze customer requests and provide them with timely resolutions • Highly motivated with the ability to work both independently and collaboratively as a member of a team in an open space environment. • Friendly with a positive attitude and a desire to contribute to a positive community culture • Industry knowledge of the K-12 private school sector and other education SaaS products a plus

Benefits

• The best tools to get the job done! • Growth opportunities! • Work/life balance • Parental leave policy • Flexibility • Make a difference • Snacks, drinks & coffee • Culture