Support Specialist - Accounting and Payments

August 6

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Veracross

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Unify your school with Veracross, a fully integrated, 100% web-based Student Information System.

EdTech • School Information Systems (SIS) • Student Health Records (SHR)

51 - 200

Description

• As a member of the Veracross Technical Support Team, provide customer support for VC Pay Tuition Management and Accounting products • Support end-users and core users in resolving issues related to configuration and utilization of the product • Manage and prioritize multiple open cases in multiple support channels

Requirements

• 1-2 years of customer support experience in a school business office or in customer support within the software industry, with one year of direct end-user support experience preferred • Prior knowledge and experience with accounting, online payment processing, and/or banking industry in Australia • Must be comfortable speaking on the phone (or via meeting app) directly with end-users, demonstrating patience and empathy in each interaction • Fluency in English with excellent verbal and written communication skills • Ability to multi-task, continually reprioritize work, and work under various constraints • Demonstrated aptitude for using, teaching, and communicating information about technologically sophisticated software to non-technical users • Passionate about learning new software; able to use fundamental accounting principles to build, retain, and apply knowledge of the business modules software • Demonstrated problem-solving skills; able to analyze customer requests and provide timely resolutions • Highly motivated with the ability to work both independently and collaboratively as a member of a team • Friendly with a positive attitude and a desire to contribute to a positive community culture

Benefits

• Our team is fully remote- or hybrid if you are within distance to our Gold Coast office location • 20 days holiday, plus public holidays • Superannuation contribution (on top of base salary)