Senior Customer Support Engineer

6 days ago

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Vercel

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Next.js • Removing frontend friction • Global deployment • Developer Velocity • Open Source

201 - 500

💰 $150M Series D on 2021-11

Description

• Vercel is looking for a Senior Customer Support Engineer to assist our customers with technical problems and questions when using Vercel products and services. • Responsibilities include resolving customer concerns, creating and improving internal tooling, and engineering solutions to help Vercel customers get the most out of the platform. • You must be an excellent communicator who’s able to earn customers’ trust and understand technical problems quickly. • Help establish our reputation as exceptional at helping customers meet their goals throughout all parts of the customer journey while engineering solutions to constantly improve the customer experience.

Requirements

• You lead by example and provide feedback to mentor other members of the team. • You have frontend development experience with Next.js. • You understand modern web architecture, frontend frameworks like React, cloud technologies serverless computing, and DNS. You can explain this clearly to others. • You enjoy engineering solutions to resolve root causes of recurring problems. • You are experienced with incident management and procedural communication. • You possess exceptional communication skills. • You are comfortable working with a fully remote, globally distributed team. • You have a passion to deliver a customer experience second to none. • Availability to work within a weekend and on-call rota. • 3+ years experience in a highly technical support role. • Have experience supporting backend runtime environments, especially Node.js. • Have experience with CDNs and a good understanding of caching techniques. • Work with monorepos and/or custom, complex CI/CD pipelines.

Benefits

• Great compensation package and stock options. • Inclusive Healthcare Package. • Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. • Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays. • Remote Friendly - Work with teammates from different time zones across the globe. • We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.