Technical Consultant

2 days ago

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Vercel

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The platform for frontend developers. Creators and maintainers of Next.js.

Next.js • Removing frontend friction • Global deployment • Developer Velocity • Open Source

201 - 500

💰 $150M Series D on 2021-11

Description

•Vercel is looking for a Technical Consultant to assist our Enterprise customers with technical problems and questions when using Vercel products and services. •You will play a major part in the post-sales process and Enterprise customer journey. •Success in this role will be demonstrated through improvements in the retention of Enterprise customers. •You have a background in frontend development, enjoy technical writing, and have a passion for digging deep to find and resolve issues. •The Technical Consultant will help establish our reputation as a company exceptional at helping its customers meet their goals.

Requirements

•You lead by example and develop more junior members of the team. •You understand modern web architecture, frontend development, and serverless computing. •You are experienced with incident management and procedural communication. •You possess exceptional communication skills. •Unrivaled sense of autonomy, ownership, and comfort with a fast-paced startup. •You are comfortable working with a fully remote, globally distributed team. •You have a passion to deliver a customer experience second to none. •Availability to work within a weekend and on-call rota. •3+ years experience in a customer success, sales, or onboarding/implementation role at a SaaS company. •5+ years experience with front-end web development or using React in a production setting.

Benefits

•Great compensation package and stock options. •Inclusive Healthcare Package. •Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. •Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays. •Remote Friendly - Work with teammates from different time zones across the globe. •We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.