Trust and Safety Platform Health Program Manager

November 14

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Vercel

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Next.js • Removing frontend friction • Global deployment • Developer Velocity • Open Source

201 - 500 employees

Founded 2016

☁️ SaaS

🌐 Web 3

💰 $150M Series D on 2021-11

Description

• Manage the Trust & Safety team’s internal and cross-functional projects, project coordination, and timely delivery of projects. • Work with our Trust & Safety Engineering team and broader Trust & Safety on project intake, coordinating on projects in development, and assisting and enabling them to ship projects related to scaled abuse detection/restriction/mitigation, terms of service-related abuse, policy/operations, legal requests, compliance, and workflow efficiency. • Managing expectations and communicating the team’s priorities, status, and progress to project stakeholders. • Tracking and reporting on our platform health and trust and safety metrics and evolving the measurement of platform health by developing new indicators over time. • Team operations and tracking T&S team goals and progress. • Assist T&S teams (Policy, Abuse Ops, Platform Abuse Ops, Legal Requests, T&S Engineering), as necessary. • Responding to escalations / incidents as necessary as part of an on-call rotation.

Requirements

• 3+ years in platform health, scaled abuse, anti-spam, or Trust & Safety/abuse as a program manager, product manager, or engineering manager (or similar facilitator with a T&S program management function) • Experience in scaled abuse/operations, ML operations, internal tools, or signals intelligence • Experience working with software development teams, work prioritization, and escalations workflows • Demonstrated ability to keep up with day-to-day operations while also maintaining longer term projects and management reporting • Comfortable with ambiguity and problem-solving • Excellent information distiller, communicator, and relationship-builder

Benefits

• Great compensation package and stock options. • Inclusive Healthcare Package. • Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. • Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays. • Remote Friendly - Work with teammates from different time zones across the globe. • We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.