Senior Director, Customer Care

March 24

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Versapay

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Versapay is a company offering a collaborative accounts receivable (AR) network designed for industry-leading AR automation and B2B payment solutions. The platform provides tools to automate AR tasks, manage cash applications, and facilitate B2B payments across channels, integrating with ERP systems like Microsoft Dynamics, NetSuite, and Sage Intacct. Versapay's solutions help teams collaborate effectively over the cloud, reducing manual processing and improving cash flow. The company focuses on simplifying the invoice-to-cash process using artificial intelligence, enhancing customer experience with easy-to-use portals, and offering comprehensive digital payment methods. Versapay also supports large-scale B2B transactions worldwide, promoting efficiency and environmental benefits through digital invoicing.

Accounts Receivable Automation • Electronic Invoicing Payment & Presentment (EIPP) • EFT • PCI • SaaS

201 - 500 employees

Founded 2006

🤝 B2B

💳 Fintech

☁️ SaaS

💰 $4M Post-IPO Debt on 2019-11

📋 Description

• As the Sr. Director of Customer Care, you will be responsible for driving customer satisfaction, improving customer retention, and promoting customer advocacy for our Customers. • You will lead a team of Customer Care Managers, acting as the contact point between the first line of defense and the senior executives at Versapay and our customers. • Your technical expertise will be utilized to enhance service delivery and provide world class customer service. • Reporting to the Chief Payments & Customer Operations Officer, you will collaborate closely with cross-functional teams to ensure the seamless delivery of exceptional customer experiences and drive long-term value for our clients. • This role is responsible for delivering an exceptional customer experience by developing the appropriate engagement using automation and tools that meet the customer where they are.

🎯 Requirements

• Customer Obsession: Resolute focus on needs of the customer above all. Views problems through the customer’s lens first, basing decisions and team prioritization around their needs. • Payments Experience: You have a great knowledge of the Payments eco-system, having worked with a broad range of payments clients at all different levels. • Leadership: You’re a leader with a 10+ years’ experience leading customer-facing support teams with a commitment to (and track record) providing exceptional customer experiences. • Coach: You’ve worked in a fast-paced environment, led, grown and developed teams, thinking about internal mobility, growth plans and skill development for people you’d led. • Agility: Highly adaptive in the face of ambiguous and complex problems, taking a flexible and open-minded approach to new challenges. • Resourceful: You’re resourceful, resilient and proactive in your approach to managing internal and external stakeholders. • Platform/Tools Expertise: Experience with Salesforce Service Cloud, Zendesk, and Jira are beneficial.