Yesterday
• Support customers using Atmosphere, our open-source cloud product. • Provide critical support to the internal CloudOps team managing our cloud infrastructure. • Resolve complex technical problems related to cloud environment issues. • Engage directly with customers and the internal CloudOps team. • Investigate and resolve complex problems related to Atmosphere's portfolio of products. • Contribute to and maintain our knowledge base, sharing knowledge and lessons learned.
• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience. • Demonstrable understanding of cloud architecture and principles. • Proficiency in Kubernetes and Ceph or other storage platforms. • Strong customer service skills, and the ability to interact professionally with a diverse group of customers and internal team. • Ability to work independently with minimal direction. • A background check is required. • Experience with cloud services, particularly with a focus on OpenStack technologies. • Relevant certifications in cloud technologies, such as Certified OpenStack Administrator or Certified Kubernetes Administrator. • Familiarity with ML2/OVS or OVN. • Understanding of networking protocols and principles, as well as network virtualization.
• Work from home
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