Customer Success - Data Analytics Engagement Manager

March 8

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Viaduct

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Viaduct is an AI platform designed to assist automotive original equipment manufacturers (OEMs), fleets, and suppliers in reducing quality costs and implementing predictive maintenance strategies at scale. By processing over 100 billion miles tracked via telematics and more than 100 TB of data monthly, Viaduct enables quality and maintenance leaders to minimize warranty expenses, predict vehicle health, and enhance preventative maintenance routines. The platform provides insights to identify high-risk vehicles early, aiding in servicing and maintenance before roadside failures occur. Viaduct offers various pricing plans tailored to different data needs and team sizes, supporting scalable and customized analytics solutions.

11 - 50 employees

🤖 Artificial Intelligence

☁️ SaaS

🔥 Funding within the last year

💰 Series B on 2024-06

📋 Description

• Viaduct uses AI to discover patterns in complex data for predictive maintenance. • Lead customer engagements to ensure realized value. • Collaborate with teams to evolve solutions based on customer needs. • Develop relationships and deliver analytics projects. • Monitor progress, manage risks, and ensure alignment with business value. • Present findings to senior management and customers. • Stay updated with trends in data analytics.

🎯 Requirements

• 10+ years of experience in data analytics, with at least 5 years in a leadership role • Proven track record of managing and delivering large-scale analytics projects with diverse teams • Experience in customer-facing roles and the ability to build and maintain strong customer relationships. • Demonstrated ability to innovate and drive business growth through analytics • Ability to manage multiple projects simultaneously • Exceptional communication and presentation skills, with the ability to convey complex data insights to non-technical stakeholders • Prior experience using data analytics software and programming languages such as SQL, Python, R, and/or Tableau • Strong problem-solving skills and the ability to think strategically

🏖️ Benefits

• Compensation: 85% fixed salary + 15% bonus based on performance • Travel: 0-50% • Role Type: Individual Contributor • Employment Type: Full Time • Work site: Up to 100% work from home • Profession: Engagement Manager • Organization: Commercial (Customer Success)