Customer Care Representative

September 26

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Village Medical

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primary care • value based care • telehealth • healthcare • healthcare innovation

51 - 200

Description

• Customer Care Representative is responsible for answering inbound calls in a centralized access center environment • Schedules appointments and answers questions while providing timely, accurate, and excellent customer service • Communicate to the patient a recommendation for appointment times and locations • Obtains, verifies and updates patient information • Achieves a minimum call standard as pre-determined by department goals • Maintain a 95% or higher call quality threshold and 90% or above CSAT • Adheres to the call center schedule while being accountable for following specific call quality and scheduling guidelines

Requirements

• High School Graduate/GED required • 2 years’ customer service experience preferred • 1+ year of healthcare experience required • Ability to communicate in English, both orally and in writing required • Strong interpersonal and customer service skills are required • Knowledge of medical terminology preferred • Ability to organize and perform multiple tasks promptly required • Strong attention to detail required • Previous office and computer experience required • Experience with Standard Office Technology in a Window based environment preferred • Experience with Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail) preferred

Benefits

• Medical, Dental, Life, Disability, Vision, FSA coverages • 401k savings plan