Temporary Public Safety Customer Success Coordinator

23 hours ago

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Vimly Benefit Solutions

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💰 Venture Round on 2021-10

Description

• Vimly is looking for an eager Customer Success Coordinator to join our team. • The Customer Success Coordinator is responsible for ensuring delivery of excellent customer service through fast and accurate processing of enrollment, eligibility, billing, communication (phone, email, fax), process reimbursement requests, reconciliations, and coordinating with other departments to resolve inquires. • This role is responsible for building and maintaining business relationships with participants, employers and Trustees by providing prompt and accurate service to promote customer loyalty. • The ideal candidate will be familiar with supporting customers through email and phone communication and will be comfortable answering 30-50 inbound calls a day. • This role will also provide support as a team effort in special projects on an on-going basis.

Requirements

• High school education or equivalent • 1-2 years of experience in a call center or customer service environment handling high volume of calls • 3-5 years customer service experience • Employee benefits experience preferred (enrollment, eligibility, claims processing, billing) • Proficient in Microsoft Office Suite required • Data entry and typing skills required • Fluency in more than one language (bilingual) is a plus

Benefits

• 401(k) Retirement Plan • Medical, Dental and Vision Coverage • Voluntary benefits (i.e. Critical Illness, Accident, Hospital Indemnity) • Health Savings Account (HSA) • Flexible Spending Accounts (FSA) • Commuter Benefits - Transit & Parking • IES Employee Discount Program • Sick time based on State or local requirements • Eligible for same holidays as Vimly employees