Temporary Public Safety Customer Success Coordinator

3 days ago

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Vimly Benefit Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1993

☁️ SaaS

👥 HR Tech

⚕️ Healthcare Insurance

💰 Venture Round on 2021-10

Description

• The Customer Success Coordinator is responsible for ensuring delivery of excellent customer service. • Responsible for building and maintaining business relationships with participants, employers and Trustees. • Familiar with supporting customers through email and phone communication. • Comfortable answering 30-50 inbound calls a day. • Provide support as a team effort in special projects on an on-going basis.

Requirements

• High school education or equivalent • 1-2 years customer service experience • 1-2 years employee benefits experience preferred (enrollment, eligibility, claims processing, billing) • Experience in a call center or customer service environment handling high volume of calls a plus • Proficient in Microsoft Office Suite required • Data entry and typing skills required

Benefits

• 401(k) Retirement Plan • Medical, Dental and Vision Coverage • Voluntary benefits (i.e. Critical Illness, Accident, Hospital Indemnity) • Health Savings Account (HSA) • Flexible Spending Accounts (FSA) • Commuter Benefits - Transit & Parking • IES Employee Discount Program • Sick time based on State or local requirements • Eligible for same holidays as Vimly employees