Member Support Specialist
December 5
🇺🇸 United States – Remote
💵 $20 / hour
⏰ Full Time
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
Description
• Answer member emails following Virta policies and standards • Available for live chat during business hours to answer applicant, pre-applicant, and member questions • Make phone calls to members to help solve problems and troubleshoot issues • Properly escalate member concerns to appropriate teams and internal stakeholders to ensure the voice of the member is heard through the company • Meet internal success metrics for quality assurance, response times, productivity goals, and accuracy • Be available to assist with tasks as needed to help support the larger Member Support and Virta teams
Requirements
• 1-3 years of experience in a direct customer facing role • The ability to navigate seamlessly between multiple member interactions and internal systems while working toward clearly defined Member Support goals. • Experience and comfort using technology, digital tools, and systems (preferably experience with Zendesk) • Strong and effective communication skills, with the ability to listen and understand an issue and problem solve • Excellent written and verbal communication skills • Ability to work a variety of shifts and schedules if requested (including nights, weekends, and holidays) • Comfortable working remotely and self motivated
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