Member Support Specialist

September 7

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Logo of Virta Health

Virta Health

healthcare β€’ diabetes β€’ corporate wellness β€’ health tech β€’ Digital health

201 - 500

Description

β€’ Assist members with their accounts via live chat, email, and phone calls β€’ Answer member emails following Virta policies and standards β€’ Available for live chat during business hours to answer applicant, pre-applicant, and member questions β€’ Properly escalate member concerns to appropriate teams and internal stakeholders β€’ Meet internal success metrics for quality assurance and response times β€’ Be available to assist with tasks as needed

Requirements

β€’ 1-3 years of experience in a direct customer facing role β€’ The ability to navigate seamlessly between multiple member interactions and internal systems while working toward clearly defined Member Support goals. β€’ Experience and comfort using technology, digital tools, and systems (preferably experience with Zendesk) β€’ Strong and effective communication skills, with the ability to listen and understand an issue and problem solve β€’ Excellent written and verbal communication skills β€’ Ability to work a variety of shifts and schedules if requested (including nights, weekends, and holidays) β€’ Comfortable working remotely and self motivated

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