Member Support Specialist
September 7
Description
• Assist members with their accounts via live chat, email, and phone calls • Answer member emails following Virta policies and standards • Available for live chat during business hours to answer applicant, pre-applicant, and member questions • Properly escalate member concerns to appropriate teams and internal stakeholders • Meet internal success metrics for quality assurance and response times • Be available to assist with tasks as needed
Requirements
• 1-3 years of experience in a direct customer facing role • The ability to navigate seamlessly between multiple member interactions and internal systems while working toward clearly defined Member Support goals. • Experience and comfort using technology, digital tools, and systems (preferably experience with Zendesk) • Strong and effective communication skills, with the ability to listen and understand an issue and problem solve • Excellent written and verbal communication skills • Ability to work a variety of shifts and schedules if requested (including nights, weekends, and holidays) • Comfortable working remotely and self motivated
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