Customer Service Consultant - Benelux

April 10

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Virtuagym

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Virtuagym is a comprehensive fitness software provider catering to a wide range of fitness businesses, including small and medium-sized fitness studios, personal trainers, large gyms, corporate wellness programs, and franchise businesses. Their all-in-one software solutions offer tools for membership management, staff management, scheduling, and class booking, as well as robust coaching features such as workout and nutrition planning. Virtuagym enhances client experience through custom mobile apps, video platforms, and community engagement tools. With integrations for hardware and wearables, Virtuagym provides an advanced platform to manage, coach, and engage fitness clients, aimed at boosting efficiency, increasing revenue, and enhancing member happiness across over 9,000 businesses worldwide.

Exercise & Nutrition Tracking • Access Control • Memberships Management & Billing • Client Coaching • Mobile Apps

201 - 500 employees

Founded 2008

🧘 Wellness

☁️ SaaS

📋 Description

• As a Customer Service Consultant, you will be at the forefront of ensuring our client's long-term satisfaction and success. • Your primary responsibility involves providing exceptional support, cultivating relationships, and driving growth within our diverse client base. • Investigate and resolve system issues collaboratively with the product department; • Deliver efficient and effective customer support via email and phone channels; • Build and nurture customer relationships to enhance retention and loyalty; • Offer creative solutions, handle objections, and de-escalate challenging client situations; • Encourage upselling and cross-selling to maximize customer lifetime value; • Address churn risks, cancellations, and payment-related queries; • Contribute to departmental process enhancements through feedback and project participation.

🎯 Requirements

• Proficiency in written and verbal Dutch(native level) and good written and verbal skills in English; • Tech-savvy, a critical and logical thinker; • Proven problem-solving skills and a knack for finding solutions; • Structured, and organized, with good time management and attention to detail; • Great at following instructions and processes; • Confidence, adaptability, and a positive attitude; • Prior experience in SaaS/software CS is preferred (this is not a call center position!). • Important note: please do apply if you meet 70%+ of the criteria.

🏖️ Benefits

• Remote working from Spain, where you will be working for our office based in Amsterdam, the Netherlands; • 23 paid vacation days per year (based on a full-time contract); • We provide your home office set-up and hardware; • The Virtuagym Health Program: access to video-on-demand workouts and meditation through the VG platform and company-wide health & fitness challenges; • Work from abroad (within Europe) for up to 12 weeks a year with a maximum of 4 consecutive weeks; • Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp. • Many opportunities for personal and professional growth within the company. • A fun, healthy, and international work environment made up of over 35+ nationalities. • We believe in a flat hierarchy with room to take ownership: your voice will be truly heard. • Organized Virtuagym sports events throughout the year. • Awesome company events such as New Year's dinners, Summer outings, ski trips, etc.