Visa
Visa (NYSE: V) is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. Our purpose is to uplift everyone, everywhere by being the best way to pay and be paid.
Global payments technology company
10,000+ employees
💰 Post-IPO Equity on 2016-09
Senior Consultant - Technical Solutions
6 days ago
🇺🇸 United States – Remote
💵 $113.8k - $206.3k / year
⏰ Full Time
🟠 Senior
💻 Solutions Engineer
🦅 H1B Visa Sponsor
Visa
Visa (NYSE: V) is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. Our purpose is to uplift everyone, everywhere by being the best way to pay and be paid.
Global payments technology company
10,000+ employees
💰 Post-IPO Equity on 2016-09
📋 Description
• The Technical Solutions team is tasked with supporting clients using Visa’s dispute platform (Visa Resolve Online – VROL). • Support includes troubleshooting User Interface, Batch File, and API (SOAP and REST) issues. • Act as primary technical point of contact for medium to high complexity clients, stakeholders, and implementation/consulting projects. • Manage and troubleshoot escalated technical problems, work with Development, Product, Operations, and Client technical/business teams with a high degree of independence. • Understand industry trends that affect supported products and services and how clients are impacted. • Educate clients on how enhancements and services benefit their business. • Consultative, team-oriented, diplomatic, and results driven.
🎯 Requirements
• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD • A track record of strong customer focus and client-facing experience. • A self-starter with strong organization and resolution management skills. • Strong leadership capabilities and interpersonal skills. • Strong problem-solving skills. • Deep understanding and experience with technical concepts. • Curious. • Eager to learn. • Eager to teach and share knowledge. • Excellent written and verbal communication skills.
🏖️ Benefits
• Medical • Dental • Vision • 401 (k) • FSA/HSA • Life Insurance • Paid Time Off • Wellness Program
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