CRM Support Engineer

December 27, 2024

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Viseven

WebsiteLinkedInAll Job Openings

Multichannel marketing • eDetailing • Interactive Visual Aids • Localization • Veeva Integration

501 - 1000 employees

Founded 2012

🤝 B2B

💊 Pharmaceuticals

⚕️ Healthcare Insurance

💰 Venture Round on 2019-06

Description

• Viseven Group is a leading global B2B MarTech service provider, empowering Pharma and LifeScience companies since 2009. • Our mission is to drive digital transformation and excellence, offering comprehensive end-to-end software and digital marketing services tailored to the pharmaceutical industry. • The company's solutions, products, and services are actively used by the top 100 Pharma and Life Science companies. • At Viseven, our rapidly growing team boasts over 700 highly skilled professionals, including experts in development, design, business analysis, project management, delivery, sales, marketing, and customer success. • With a global footprint in more than 30 countries across the US, LATAM, Europe, and APAC, and physical offices in Ukraine, Poland, Estonia, India, and the US, we are well-positioned to serve our diverse clientele. • Join us and become part of a pioneering team dedicated to shaping the future of digital transformation in Pharma and Life Sciences across more than 50 countries around the globe.

Requirements

• 1+ years of experience working in a technical support environment • Self-learner and self-starter, able to become a product expert and customer advocate • Excellent verbal and written skills in English (Upper-Intermediate/Advanced level) • Strong organizational skills, high degree of accuracy, and detail-oriented • Experience with Intercom, Jira Service Desk, or other ticketing software • Experience working with CLM and CRM (setup and administration) • Database management (import-export-mapping of data) • Basic SQL and AWS knowledge - will be a plus

Benefits

• Competitive Compensation: Regular performance-based salary and career development reviews. • Experienced Team: Join a passionate, experienced team in a friendly atmosphere. • Career Growth: Opportunities for professional and career advancement. • Paid Time Off: 18 business days per year (20 business days after 2 years of service). • Sick Leave: Non-documented: 4 business days per year. • Documented: 20 business days per year. • Family Leave: 3 paid business days for marriage, childbirth, or bereavement. • Medical Insurance: Comprehensive coverage. • English Courses: Learning opportunities to improve your language skills. • Professional Development: Participation in forums and conferences. • Corporate Events: Regular team-building activities and events. • Work Environment: Enjoy a comfortable, fully equipped office and the possibility to work from home.