SAP Support Manager - Project Manager

April 3

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🔴 Lead

👷‍♀️ Project Manager

🦅 H1B Visa Sponsor

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VistaVu Solutions

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VistaVu Solutions is a company that specializes in providing integrated enterprise software solutions tailored to meet diverse business needs. The company focuses on empowering businesses to optimize processes, enhance productivity, and elevate operations through innovative solutions. VistaVu offers a range of SAP solutions, including S/4HANA, Business ByDesign, and Business One, as well as integration services like Boomi. Their solutions are designed for industry-specific needs, particularly in sectors such as wholesale distribution, manufacturing, and field services. VistaVu also provides specialized add-ons that integrate with SAP to further enhance functionality. Their commitment to innovation is reflected in helping organizations adapt to the evolving demands of the modern business landscape.

ERP • SAP Gold Certified Partner • SAP Business ByDesign • SAP Business One • Industrial Field Services Software

51 - 200 employees

🏢 Enterprise

☁️ SaaS

🤝 B2B

📋 Description

• VistaVu is looking for an experienced SAP Support Manager / Project Manager responsible for onboarding customers into VistaVu’s support program. • Managing the Jira support portal, triaging tickets, facilitating escalations to SAP, and maintaining strong client relationships. • Identifying potential upsell/cross-sell opportunities and managing their schedule effectively to balance both support management and project management responsibilities. • Educating customers on how to raise tickets, ensuring compliance with SLAs, and maintaining Jira as the primary support portal. • Acting as the primary point of contact for support-related client interactions and fostering strong client relationships.

🎯 Requirements

• 10+ years of experience in a support management, project management, or client-facing service delivery role in the professional services industry; experience managing and supporting mid- to large-scale projects. • Experience in managing customer support programs, ticketing systems, and SLAs. • Proven track record in managing escalations, troubleshooting complex issues, and working with vendors like SAP. • Hands-on experience in identifying business development opportunities within existing client engagements. • Experience leading cross-functional teams and facilitating collaboration between support and project teams. • Strong understanding of SAP solutions (S/4HANA and ECC) with specific knowledge/expertise in at least one functional area (e.g., FICO, MM, SD, PP, etc.). • Experience with SAP Cloud projects/implementations (S/4 HANA Cloud Public or S/4 HANA Cloud Private) would be preferred. • Knowledge of SAP Activate Methodology; certification a plus. • Willingness to travel to client sites and work on a hybrid in office model. • Bachelor’s degree in Business, Information Technology, or a related field, or equivalent experience. • PMP certification is a requirement. • Familiarity with Jira or similar ticketing/support management platforms. • Advanced knowledge of MS Office including MS Project; Recent SAP certification in S/4HANA Cloud Private or Public.

🏖️ Benefits

• Competitive remuneration • Flexible Health and wellness spending account. • Bonus program. • STD, LTD, Life and Critical Illness benefit program. • Work with great people in an environment where we live our core values. • Growth as we provide you challenges and opportunities to advance your career development and training.