Customer Care Specialist

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Vivid Money

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💳 Fintech

🏦 Banking

💸 Finance

Description

• Vivid Money is the first mobile banking app that combines all your daily money needs in one app. • Offers an easy, flexible, and transparent solution to grow your money. • Currently looking for Customer Support Specialists to join our Team! • Answering customer’s requests via chat and email, helping and guiding them through the app and providing them with the best user experience. • Being the customers voice by sharing their feedback and reporting issues. • Collaborating with teams and having direct impact to improve the Product. • Representing Vivid Money and building a trustful relationship with customers.

Requirements

• Demonstrated expertise in customer support or service, with a preference for experience in the banking or financial services industry and dealing with SMEs • Exceptional problem-solving and decision-making skills • Good observational skills for process and product improvement • Outstanding interpersonal and communication skills, encompassing both verbal and written proficiency in English • Capable of managing multiple tasks and thriving under pressure in a dynamic environment • Comprehensive knowledge of SME banking products, services, and processes. • Capable of working within the CEST time zone, committing to 40 hours per week, distributed as 8 hours per day, excluding a 1-hour lunch break.

Benefits

• Opportunity to participate in the creation of a new and innovative company • Great working atmosphere in a motivated and dynamic team • Opportunities to learn and grow together with the company