Customer Success Analyst

July 27

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Viz.ai

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AI-powered disease detection and care coordination platform

Artificial Intelligence • AI • Deep Learning • Stroke • Healthcare

201 - 500

Description

• The Customer Success Analyst plays a crucial role in optimizing our Customer Success operations and overall team efficiency • Collaborates closely with the Customer Success Management team to develop robust systems for monitoring customer health, usage patterns, and team performance • Your analysis and recommendations will directly impact our ability to scale efficiently, improve customer outcomes, and drive business growth through enhanced customer satisfaction and retention

Requirements

• A team player with experience working cross-functionally and strong can do mentality • 4+ years of experience in an analytical role (sales operations, quantitative analyst, consulting, strategy, etc.) • Someone who is able to ‘zoom’ in and out of the business with attention to granular detail at times as well as the big picture • Someone who is able to be successful in a role that, at times, may lack direction, precedent and resources • Advanced analytical skills and expertise with Excel & PowerPoint required and excellent written and oral communication skills • Demonstrable Proficiency with Tableau (or similar reporting tool) and Salesforce preferred

Benefits

• Competitive benefits, including medical, dental, vision, 401k, generous vacation • Other great benefits to full-time employees