Momentum Life Sciences
Momentum Life Sciences is a leading provider of patient and healthcare professional engagement solutions, specializing in enhancing patient experiences within the healthcare industry. Formerly known as VMS BioMarketing, the company has over 25 years of experience helping life sciences companies design and implement effective patient support programs. Through a combination of personalized support and technology, Momentum Life Sciences aims to empower patients to engage with their health while improving medication adherence and healthcare professional education.
Patient engagement and empowerment • Strategic healthcare marketing insights • Clinical educator networks • Complex therapies in life sciences • Patient adherence programs
Senior Genesys Solutions Engineer
March 24
Momentum Life Sciences
Momentum Life Sciences is a leading provider of patient and healthcare professional engagement solutions, specializing in enhancing patient experiences within the healthcare industry. Formerly known as VMS BioMarketing, the company has over 25 years of experience helping life sciences companies design and implement effective patient support programs. Through a combination of personalized support and technology, Momentum Life Sciences aims to empower patients to engage with their health while improving medication adherence and healthcare professional education.
Patient engagement and empowerment • Strategic healthcare marketing insights • Clinical educator networks • Complex therapies in life sciences • Patient adherence programs
📋 Description
• Complete oversight and responsibility for all aspects of Genesys Cloud and integrations with Salesforce Service Cloud • Coordinate with vendor teams and internal technical teams for problem resolution • Improve system performance and conduct root cause analysis for outages • Analyze business requirements, create, and modify flow diagrams • Lead development and deployment of omnichannel flows within Genesys Cloud • Understand data flow between systems and optimize opportunities • Manage cloud-based telecom infrastructure, including supporting managed SIP trunks • Lead the design/development of integrations using Genesys Cloud API and RESTful APIs • Manage day-to-day operational tasks via a ticketing system
🎯 Requirements
• 5+ years of experience in leading and scaling a dispersed customer-facing organization in a technical environment • 3+ years of hands-on experience for Genesys Cloud CX required (Integration experience with Salesforce is preferred) • 5+ years' experience with call center ACD, IVR, CTI, Skills, Call recording, WFM, Multi-channel Routing, and reporting as related to contact center applications • Experience in the implementation of API or web service-based integrations (REST, JSON, SQL DB) • Experience in creating business-oriented technical documentation for supported platforms • Experience in optimizing Genesys integrations with Salesforce for a diverse set of end-users • Desire to work in a startup environment. You'll have the autonomy to define this work and function but must be ready to start small and bring your collaborators along • Experience in communicating and collaborating effectively across diverse teams while maintaining professional working relationships with coworkers and peers • Experienced in analyzing processes and information, identifying problems and trends, and developing practical solutions and strategies
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