Service Desk Analyst - Level 1

October 2

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Volaris Group

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10,000+

Description

• Business to business support of Wynne Systems products • Ticket and workload management using our online ticketing tool • Resolution of data issues • Creation of knowledge base articles • Replication of bugs within the Wynne System products • Work with internal and external resources to identify and troubleshoot root causes for recurring service desk tickets • Conducting meetings and calls with customers to replicate issues • Answering In-bound Calls

Requirements

• Excellent written and verbal communication skills • Ability to relate complex models and ideas in clear, plain-spoken English • 1-3 years of previous Service Desk experience supporting a software product • Demonstrate ability to coordinate cross-functional work teams toward task completion • Demonstrate effective analytical skills • Travel, at times, may be required up to 10%

Benefits

• medical, dental, prescription, and optical coverage • company-paid life and disability insurance • flex spending accounts • 401K • paid vacation • paid holidays • paid floater time • casual work environment • stocked kitchen • congenial coworkers throughout the US, UK and France