Learner Support Representative

August 16

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Voxy

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Innovative English training to upskill global teams and foster inclusive workplaces.

Language Education • Language Proficiency Assessment • Research • Natural Language Processing • Task-Based Language Learning

51 - 200

💰 $10M Debt Financing on 2022-06

Description

• Manage large amounts of incoming emails, live chats, and phone calls • Identify and assess learners’ needs (technical, pedagogical, and motivational, in nature) • Correctly tag customer interactions • Provide accurate, valid, and complete information by using the right methods/tools • Handle complaints and provide appropriate solutions and alternatives within time limits • Follow up to ensure resolution

Requirements

• 2+ years experience as a customer support representative • Proficiency in English, Portuguese and Spanish • People person who exercises diplomacy, tact, and grace under pressure when working through customer issues • Strong verbal and written communication skills, with a particular expertise in writing simply and concisely • Has a passion for language-learning (to empathize with our learners!)

Benefits

• Competitive salary, bonus, and stock options • Great benefits: medical insurance, cell phone & wifi reimbursement, home office & wellness budget, team events • Remote-friendly work policies • Professional development budget • HONE Membership - live training platform with programs designed for leaders, managers, and individual contributors(ICs) to develop skills to succeed in the workplace • Language classes w/ Voxy & Fluentify • Work with an awesome international team of super bright, creative, talented, and passionate individuals based around the world