Customer Operations Specialist

6 days ago

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Voya Financial

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Retirement • Investments • Insurance

5001 - 10000

Description

• Supports Health Plan customers’ daily operations by providing advanced technical, navigational, and administrative assistance through case support. • Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. • Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities. • Troubleshoots problems with software applications and recommends corrective action. • Documents customer information and recurring technical issues to support product quality programs and product development. • Regularly demonstrates the ability to share best practices to facilitate growth across the team. • Has a fundamental knowledge of configuration, payroll and edi. • The associate can complete daily research and resolution in these areas independently. • Demonstrates the ability to complete research and resolution across multiple departments, within team standards, with little management level escalations needed. • Demonstrates extensive knowledge of business Standards. • Demonstrates communication knowledge and possesses appropriate soft skills for ongoing relationship. • Additional responsibilities, as required.

Requirements

• B.S. or B.A. required • 3-5 years’ experience in data analysis, account management, or technical customer support-related roles • Industry knowledge and experience is a plus: Insurance, Benefits Administration, SaaS, Healthcare • Strong proficiency in Salesforce, Microsoft Excel, HTML, basic SQL, or report creation experience desired

Benefits

• Health, dental, vision and life insurance plans • 401(k) Savings plan – with generous company matching contributions (up to 6%) • Voya Retirement Plan – employer paid cash balance retirement plan (4%) • Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. • Paid volunteer time — 40 hours per calendar year