Product Manager - Health Plan

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Voya Financial

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Retirement • Investments • Insurance

5001 - 10000

Description

• The Product Adoption Manager is responsible for driving utilization and uptake of the latest Health Plan product features by customers. • Develop migration strategies, product content, and operational readiness plans for seamless product onboarding. • Create clear content to promote and educate customers and internal teams on product features. • Write and develop high-quality product documentation, including release notes and user guides. • Work closely with product managers and customer success teams to ensure documentation aligns with product vision. • Support pilot logistics for new features and product training/documentation for internal teams. • Ensure product documentation enhances the customer experience and aids in product adoption. • Regularly review and refine documentation processes to ensure efficiency and reflect evolving product.

Requirements

• Bachelor’s Degree or equivalent in Business Administration, Computer Science, Computer Information Systems, Marketing or Communications. • Proven experience in product documentation, technical writing, or content strategy. • Strong ability to translate complex technical information into clear, customer-friendly content. • Excellent writing, editing, and organizational skills. • A proactive, self-starter mindset with a focus on innovation and problem-solving. • Solid business acumen to understand business problems and communicate solution value. • Expertise working with cross functional teams including sales, customer success, user experience designers, and engineering teams in an Agile framework. • Strongly recommended from peers at all levels of organization. • Health Plan Experience. • Product Training / Technical Writing Experience. • Benefits & Administration Industry Experience.

Benefits

• Health, dental, vision and life insurance plans • 401(k) Savings plan – with generous company matching contributions (up to 6%) • Voya Retirement Plan – employer paid cash balance retirement plan (4%) • Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. • Paid volunteer time — 40 hours per calendar year